Free returns within 30 days
Free delivery over €99
Price match guarantee


Would you like to return an item? No problem! Please visit our returns portal.

Visit our returns portal
Returns portal

It's simple:

  • 1Simply log in with your order number and email address. The data required for registration can be found on your invoice or order confirmation.
    Example for an order number: SIE370393 or BK12345678
  • 2Select the item you wish to return as well as the reason for the return. Also, please choose if you wish to receive a replacement or a refund.
  • 3Please select the number of return labels needed. Click the button "register return" to complete the return process.

You haven't found a suitable answer?

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How can I cancel or send back an item?

What should I do if I've received the wrong or a defective item? More information about returns is available in our FAQs.

Price match guarantee
PRICE MATCH GUARANTEE You have found the product you like cheaper somewhere else? We'll price match it! More information
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