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Returns

Would you like to return an item? No problem! Please visit our returns portal.

Visit our returns portal
Returns portal

It's simple:

  • 1Simply log in with your order number and email address. The data required for registration can be found on your invoice or order confirmation.
    Example for an order number: SIE370393 or BK12345678
  • 2Select the item you wish to return as well as the reason for the return. Also, please choose if you wish to receive a replacement or a refund.
  • 3Please select the number of return labels needed. Click the button "register return" to complete the return process.

You haven't found a suitable answer?

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How can I cancel or send back an item?

What should I do if I've received the wrong or a defective item? More information about returns is available in our FAQs.

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