Returns
Returns period:
You have 30 days from delivery to register your return. If you’d like to cancel your order within the 14-day cancellation period, please let us know here. Please note that simply refusing the parcel won’t be sufficient.
Return costs:
For returns made because you have changed your mind, we charge €4.99 per return request. For bulky items, return costs of €39.90 for each return request apply instead.
How to return an item
1. Register your return in our returns portal
Log in with your invoice number and email address, then select the items you’d like to send back. You’ll find the returns portal at the bottom of this page. Once your return is registered, we’ll email you a returns note and label.
2. Get your parcel ready
Pack each item securely in its original box. For posting, use a sturdy outer box, preferably the one your order arrived in.
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Please note: if you are returning an item under your right to cancel within the 14-day cancellation period, please use its original packaging (intact and undamaged). Damage due to unsuitable packaging may lead to a deduction from the refund.
Please ensure that your parcel meets the following requirements for drop-off at the parcel shop:
- Weight: max. 20 kg
- Length: max. 100 cm
- Girth (length + 2×width + 2×height): max. 250 cm
If your parcel doesn’t fit these specifications or you have any other questions, our customer service will be happy to help. Just have your parcel’s measurements (L×W×H) ready when you get in touch.
