Please check the package details

If you would like to return items back to us, please check if the parcel meets the following requirements. If these requirements are met, a parcel drop-off point can be used.

Weight: 20kg max.
Size: C5 min. (21cm x 14.8cm)
Length: 100cm max.
Package size: (height + width) x 2 + length = 250cm max.

Package detailsPackage details

The parcel requirements are met?

Please use the returns portal to proceed with your return.

The parcel requirements are not met? 

Please contact our customer service team.

How to use our returns portal

It's simple:

  1. Log in with your invoice number and email address. The data required for registration can be found on your invoice.
  2. Select the item you wish to return as well as the reason for the return. Also, please choose if you wish to receive a replacement or a refund.
  3. Please select the number of return labels needed. Click the button "register return" to complete the return process.


You haven't found a suitable answer?

Do you have any further questions about returns? More information can be found in our FAQs.

The strike-through prices correspond to the manufacturer's RRP.
Included in the price of LED lights/bulbs is a contribution to recycling costs of €0.05. Included in the price of CFLs/fluorescent bulbs is a contribution to recycling costs of €0.15.
All prices include 23% VAT, delivery costs excluded.

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