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FAQ
Frequently Asked Questions - FAQ
1. Returns
You can return item(s) free of charge within 30 days of receipt of your order. Please use our returns portal to progress with the return and follow the simple instructions.
Please make sure to return the goods in full and, where possible, in the original packaging. Should you not have the original packaging to hand, please use a suitable alternative.
We would appreciate it if you would let us know the reason for returning the goods. This will help us to improve customer satisfaction with our services.
All costs will be covered by Lights.ie. Please use our returns portal and we will provide you with a return label to print and instructions on how to send your item back to us.
Once we have received your item(s) it takes 3 to 5 working days for the money to be visible in your account.
2. Ordering Process/Warranty
After you have found the light(s) or lamp(s) that you would like to order, enter the desired quantity and click "Add to basket". Your shopping basket will appear with the items you have selected. You can either carry on shopping, update your basket (e.g. the desired quantity) or proceed to checkout.
At the next step you can register as a new customer, so that when you order again in the future, you will not need to enter all your details again, or you can order as a guest. Afterwards you can enter your data, check your order once again, and then submit it.
Every parcel that leaves our premises is insured. We cover the costs for this - you do not need to pay anything.
The transport insurance covers any damage and loss up to the handover of the goods. In any case, you will receive a flawless, intact parcel. We will take care of the rest.
If you should happen to receive a damaged item, you will receive a rapid replacement.
As an online distribution company, we adjust and optimise our product range on an almost daily basis. New products are added, any products that are no longer available are removed. Our range comprises selected lights and lamps from a large number of manufacturers.
We are therefore unable to provide catalogues covering the complete range - by the time a catalogue has been printed and distributed, many items in it may be sold out.
Visit our sale section to view our special offers.
We also promote selected items on our home page such as our weekly offers.
The items on offer are new goods which have either been purchased in a particularly large quantity and therefore at a cheaper rate, or we have only a limited number of items left available and they are being sold off at a reduced price.
3. Payment
4. Product Info
Not all lights come with light bulbs included. Whether or not they are included is always stated in the product description on our website. If light bulbs are not included, you can select a suitable item from the recommendations list entitled "Please choose a light bulb". Please note that some lights are available in several different models, which may require different types of light bulbs. So make sure to check the product description of the relevant model carefully.
You will also find an extensive selection of different light bulbs in the light bulb category and can, of course, add these to your order at any time.
If the lights need to be installed or a special mounting system is required, then corresponding instructions are normally included. In the case of special lights, we recommend that you have them installed by a competent tradesman.
If you have any questions relating to the installation or assembly of a particular light, please do not hesitate to call our hotline: +353 (0) 169 921 38 or to contact us via the "Send an enquiry" function, which can be found on each product page on our website.
