Retail Excellence Ireland - Certified Shop

Retail Excellence in partnership with E-Commerce Europe launched the Irish eCommerce Trustmark in order to promote cross-border trade and to ensure a safe shopping environment for online shoppers. Each retailer displaying a Trustmark logo has passed a European standard of excellence ensuring they can provide an efficient user experience and process payments securely.

The Trustmark increases protection for consumers and retailers by establishing one European set of rules. Mystery audits are conducted regularly to ensure high standards are upheld.

An additional benefit of the Trustmark is an International Complaints Handling Procedure available to the consumers.

Irish Queries: The Competition and Consumer Protection Commission

• Phone: 1890 432 432
• Email: info@ccpc.ie

EU Queries: European Consumer Centre

• Phone: 01- 8797620
• Email: info@eccireland.ie

Lights.ie is a certified Retailer with Retail Excellence since 2017.

Visit www.retailexcellence.ie for further information.

AEO - Authorised Economic Operator

AEO relates to a certificate issued by the customs office and stands for Authorised Economic Operator. Lampenwelt GmbH has been awarded this certificate and is thus deemed a particularly reliable and trustworthy company based on the following criteria: Adherence to the customs regulations, a satisfactory accounting system, financial solvency and appropriate safety standards.

The introduction of the AEO certificate on January 1st, 2008 was triggered by continued globalisation and changes in the international security situation. The AEO system is a security concept that is implemented throughout Europe and which fulfils the framework requirements set out by the World Customs Organisation (WCO) for modern, effective risk management in the customs administrations.

Visit ec.europa.eu for further information.