Free returns within 60 days
Free delivery over €99
Price match guarantee

Frequently asked questions (FAQ)

Hi, how can we help you?

Looking for an answer? Our FAQ section is the fastest place to get help. You will find answers to many topics, including payment options, returns, ordering process and technical questions.

How can I return my items to you?
Do I have to pay the costs of the return myself?
When will I receive my refund?
Ordering Process/Warranty
How long is the warranty/guarantee period?
How does the order process work?
Is transport insurance included in the cost of the delivery and, if so, what is the extent of it?
Can you send me a catalogue?
Do you have any special offers?
Can I order on invoice?
Which payment methods do you offer?
Product Info
Are the right bulbs provided along with the lights and included in the price?
Are mounting fittings provided along with the lights?
Do the lights come with an installation manual or assembly instructions?
Can I call you for advice, also prior to purchase?
What are the shipping and handling charges, and can I save on shipping costs if I order several items together?
Which parcel service do you use to send the goods?
Do you grant volume discounts?
Technical Questions
Why do transformers sometimes hum ?
Why do fluorescent lamps flicker when they are switched on?
Which light bulbs are the most economical?
Can traditional light bulbs be replaced by halogen lamps?
Can the lights be cleaned?
I live outside Ireland. For which power sockets is the plug of my light suitable?
Seals & their meaning
What is the Waste Electrical and Electronic Equipment Directive (WEEE)?
What does AEO stand for?
How does fulfil its obligations arising from the EU packaging regulations?
Price match guarantee
PRICE MATCH GUARANTEE You have found the product you like cheaper somewhere else? We'll price match it! More information
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customer service
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