Complaints handling policy

At we take each complaint and all customer feedback very seriously and handle them with care. We will work together with you to find the best possible solution for every problem as quickly as possible.We have set ourselves a high standard - to offer you the most suitable lights and lamps for your lighting needs.

Your feedback will help us to achieve this goal, which is why it is so important to us. If you contact us with a complaint, our friendly and helpful employees will find the optimal solution for you.

How to register a complaint or submit feedback

Our aim is to make it as easy as possible for you to get in touch with us. You can reach our complaints department via phone on +353 1 699 2138. Alternatively you can send an e-mail to

If you would simply like to return an item to us, then you can do so via our online returns form, which can be found here. Should it emerge that we are not at fault on a particular issue, we will still do everything we can to help you to ensure that a solution is found for your problem.

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